Pissed Off at Bank of the West!

I am so royally pissed off at Bank of the West – where I bank – that I just want to scream!
For months, now BoW has been tantalizing us with the exciting changes coming to their online home banking site. Changes that would make things easier, go faster, etc.
Tonight the site went live! I was so very excited. (Yes, little things like this excite me a lot.)
And then I was pissed!!! PISSED!!!
You see, with BoW, when you enter in your payees, the people you pay bills to, you have an option of giving them nicknames. So my Chase Amazon Visa, becomes “Chase Amazon”. My Chase Paypal Visa, becomes “Chase PayPal”. My Chase United Miles Visa, is “Chase United”. So that even though they are all paid to Chase – too complicated to explain why I have three, actually four, cards with Chase – they showed up by their nicknames, in alphabetical order. I have other payees that are separate accounts with the same company, and because I also do my mom’s banking with BoW, there are many more on her accounts. This all worked out great! When you selected a bill pay page it gave you an alphabetized list of payees, by nickname if they were assigned one or by actual name if they were not. You then put a dollar figure next to the ones you were paying and hit one button. All sorted nice and neat the way I want them.
Now, because BoW wanted to make their site “better”, they have created drop down menus to select payees you want to pay. The drop down menus show the payees names, not the nicknames, so I now have a list that shows four Chase payees, with nothing to tell me which is which!!! Now, on their main bill pay page, they have all the payees listed, but now it is alphabetized by payee, not by nickname, so there is really no point in having nicknames! Idiots!
Now, it gets worse! If you want to edit any of the payee information, you have to select the payee from a drop-down list. This list does also show the last few digits of the account number, but since I never paid attention to them before, I have to click on each one to see if that is the one I want to edit.
And the worst thing is, I bet not enough people to complain for those idiots to fix this!
Oh, and before you suggest that I change banks, forget it! While it would be relatively easy for me to change, it would be almost impossible for my mother’s accounts to be moved.